Terms of use

Point I - Presentation / Location / General Information

supplier of goods: Lubélia Mónica Gomes da Cunha, hereinafter referred to as ARTIEXPORT
Tax Identification (NIF): 222834790
headoffice: Avenida Irmã Lúcia de Jesus n.17, Cave loja 11, Apartado 242 2496-908 Fátima
Website: www.artiexport.com

This page contains the terms and conditions of sale of ARTIEXPORT. Please read carefully before making any selection/purchase of items. Only those over 18 years old can shop online. By selecting any of our products the buyer is expressing full knowledge and acceptance of the terms and conditions of sale, including agreeing to:

Point II - Marketed products

ARTIEXPORT sells various types of religious articles listed along this page, illustrated using photographs and in certain cases identification of origin.
In addition to the articles indicated on this page, if the buyer wishes to purchase a specific product that is not included in it, he can contact ARTIEXPORT by e-mail info@artiexport.com in order to ascertain the existence of the goods in storage or the possibility of being requested on a prior order.

Point III - Pricing policy

The prices of sale to the public indicated in www.artiexport.com and their subdomains are presented in Euros.
The prices indicated include VAT at the legal rate in force in Portugal.
ARTIEXPORT will make every effort to ensure that the prices on the website are correct and up to date. However, you reserve the right to change the price of any product at any time.
In the case of purchase procedures already initiated, ARTIEXPORT undertakes to apply the rates and prices indicated on the page at the time of placing the purchase order.
ARTIEXPORT may promote specific goods, indicating the initial price of the goods, the percentage of the discount and the price in force during the promotion, as well as the start and end of the promotion.
In the event of a computer, manual, technical or any other origin error, which causes a substantial change not provided for by ARTIEXPORT in the price of sale to the public, in such a way that it becomes exorbitant or derisory, the purchase order will be considered invalid and void.
The prices of products made available www.artiexport.com are valid for purchase orders made solely through this website.
The total price of the selected products to be paid by the buyer is in addition to the costs of the order shipping service.
.. No charges or customs are currently applied to orders delivered to EUROPEAN Union countries.
.. We are based in Portugal (Europe). If the products are intended for delivery in countries outside the European Union, the buyer is responsible for paying any duties, extra services, customs, taxes or charges stipulated by the country of destination.
.. The user/buyer will be informed of these charges before confirming your order and completing the purchase process whenever possible.
.. Where the additional charges for carriage, delivery and postal, cannot be reasonably calculated before the conclusion of the contract, the buyer shall be informed of them as soon as possible, without de-responsible for the payment.

Point IV - Countries /Regions to which we send orders.

We establish business relationships with the whole world, without prejudice to the limitations to which we are subject arising from the services of distribution and delivery of orders.
Primarily, but not exclusively, our market is Mainland Portugal, azores and Madeira, countries that integrate the European Union and other countries of Europe, South America, North America and PALOP's.

Point V - Ownership of products

ARTIEXPORT owns the products marketed until full payment of them by the buyer.

Point VI - How to make a purchase

ARTIEXPORT recommends that before selecting an item and confirming the purchase, try to make sure that it is the product you really need, that it will meet your expectations and that it is in accordance with your interests and tasks to perform.
Do a thorough search in our Online Store or contact us through our emails info@artiexport.com. We will be happy to clarify any questions.
To select an item for ordering and subsequent purchase
confirmation you must proceed as follows: .. To place an order you must be registered as a customer. Go to "Your account", fill in all fields and select the "Create account" option.
.. You will receive a Welcome email and from now on you can start ordering in our store.
.. Select the desired products and add to the cart.
.. After selecting all the desired products, click the "Checkout" button, record the desired address, set the shipping and payment method, accept the terms of the service, and finalize the order.
.. You will receive an email with the order confirmation.

Point VII - Payment method

You can pay for one of the following ways:

ATM reference
.. The website will send to your e-mail an entity, a reference and the value of your order that you can settle at any ATM Or Homebanking Box;
.. Orders with payment by ATM reference are automatically cancelled if they are not paid after 1 day;
.. Payments via ATM reference do not require the sending of proof.
.. ARTIEXPORT recommends this payment method for online orders, due to its convenience and faster processing.
MBWay
.. With MB WAY you can pay for your order through your mobile phone number associated with this service.
.. Orders with payment per MB WAY are automatically cancelled if they are not paid after 5 minutes.
.. Payments via MB WAY do not require the sending of proof.
Visa or Mastercard
The invoice is issued after payment confirmation. The original will be sent later with the delivery of the order.

Point VIII - Sending Orders

For as soon as possible we can get the products to
our buyers we process the orders as follows: .. Orders placed on the morning of the working day, will begin to be handled in the afternoon of that same day; Orders placed on the afternoon of the business day will begin to be handled on the morning of the following business day; Orders placed on weekends and public holidays will begin to be handled on the first business day following.
.. If we have in storage the ordered items they will be shipped to the buyer within a maximum of 5 (five) business days after confirmation of payment.
.. If we do not have stock of the item we will proceed to its shipment as soon as we have it in our possession.
.. These times are in addition to carriers, so the delivery of orders, for reasons that are unrelated to us, may suffer slight delays.
.. All small and medium-sized orders are sent by the dpd carrier from Monday to Friday.
.. At the time of receipt of the order the buyer should immediately check the condition of the packaging. If you see any anomaly, report it to the carrier's employee in writing. Simultaneously, it communicates the occurrence to artiexport logistics department via email: info@artiexport.com, indicating the order/invoice number and the irregularities detected.
.. You should also immediately participate in our logistics department when in the reception and unpacking of the well to verify that it presents visible damage or anomaly caused by transport. If the good has any damage, you shouldn't accept it.
.. After the purchaser has signed the transportation guide, ARTIEXPORT is not responsible for any physical damage caused by the transport.

Point IX - Delivery problems

If the buyer refuses to accept the order, he will be responsible for the payment of all shipping, taxes, fees and/or customs charges resulting from the shipment and also for all costs of returning the order to our facilities in Portugal.
These costs will be deducted from the amount to be reimbursed.

Point X - Reflection period

Contrary to what happens in purchases made in physical store, when purchasing in our Online Store the Consumer (this is the one that does not intended the good for professional activity) is entitled to a period of reflection of 14 (fourteen) consecutive days counted from the day of delivery of the article. During this period you can return the goods without having to justify why you do so.
If you wish to return the purchased item, you must do so in order for the consumer to arrive at our ARTIEXPORT facilities within 14 days of the day on which it was received.
In this case of free resolution of the contract, the postage or expenses with the carrier for the return of the goods are the responsibility of the Consumer. (DL 24/2014, art. 13, no. 2).
In order for the return of the items to be
accepted the buyer/consumer must strictly comply with the following conditions: .. The item must be intact and without any mark, damage or signs of use.
.. The item must be accompanied by the copy of the invoice or invoice/receipt thereof
In case of non-compliance with any of these requirements returns will NOT be accepted and, consequently, there will be no refund of the amount paid.
In case of return of items within the reflection period of
14 days in a row, the consumer can: .. opt for the refund of the amount, which will be made by bank transfer to the IBAN indicated to us at the time of the return request.
.. ARTIEXPORT will refund immediately after receiving the item, carry out the technical inspection to its state and compliance with the return conditions described above.
.. opt for the exchange for another product or the issuance of a credit note in the value of the product you returned, to be used within one (1) year.

Point XI - The Security of your data

Goal
.. In compliance with the provisions of Art. 4th of DL 24/2014, dated February 14, this document is intended to provide pre-contractual information regarding the conclusion of Distance and Out of Business Contracts on the www.artiexport.com website and all subdomains/sub-websites.
.. The domain www.artiexport.com is the property of ARTIEXPORT, best identified in Point I - Presentation/Location/General Information.
.. ARTIEXPORT reserves the right to modify unilaterally and freely, without the need for notice, the presentation and content of the website, its services and general conditions of use, with the reservation of contracts already concluded and in execution. The modifications will aim at improving the website and services offered, adapting pre-contractual information to applicable legislation and updating it.
.. Browsing the www.artiexport.com website, its subdomains and sub-websites, as well as the purchase of any product at these addresses presupposes acceptance of these general conditions of use contained on this page.
Conditions of use www.artiexport.com
.. The user undertakes to use this website in compliance with the provisions of the applicable legislation, expressly refraining from using the page for activities contrary to the law, morals and good customs as well as interests or rights of third parties.
.. The website www.artiexport.com may have links to other websites which may contain useful information/tools for its users. These general conditions do not apply to websites and third parties so if you visit another website related to ours, you should read the respective privacy policy.
Intellectual property
.. All content and information contained in www.artiexport.com and its subdomains are the property of ARTIEXPORT. The use, reproduction, copying and dissemination by other means of logos, texts, images and videos contained in the website is subject to prior authorization to this effect.
Responsibility
.. ARTIEXPORT is not responsible for the losses arising from any computer viruses or other situations to which it is unrelated and that prevent the access and correct functioning of its domain, www.artiexport.com, as well as the services provided therein.

Point XII - General Regime for the Protection of Personal Data

ARTIEXPORT respects the privacy of users of its website and protects the personal information that each one decides to share.
Some sections and features of this website may be browsed without disclosure of any personal data.
When it is necessary to collect personal information to provide services or when the user decides to provide some of his data, the use of the information and data will be made in strict compliance with the Personal Data Protection Act (Law No. 58/2019 of August 8) in order to ensure the confidentiality and security of the data provided.
The entity responsible for the collection and processing of personal data is ARTIEXPORT.
The personal data collected
will be used to: .. registration of
orders .. billing processing
.. sending advertising information from ARTIEXPORT
.. delivery and return of purchased items. For this purpose the strictly necessary data may be transmitted to freight carriers.
ARTIEXPORT will retain your data for as long as it is maintained, between you and the user/buyer, business relations, billing and/or diligence to obtain payment and compliance with legal obligations, and may be communicated to judicial and tax authorities.
The user/buyer has the following rights: Access your personal data, retify it, request that it be deleted, limit processing, right to portability of personal data, right to objection and rights related to automatic data processing.
.. The application of these rights must be requested in writing by letter registers with acknowledged receipt sent to the company's office or to the email: info@artiexport.com.

Point XIII - Online Complaints Book

Within the scope of our customer satisfaction policy we do everything to make you feel well attended and satisfied with the items purchased.
In the event of disagreement stemming from the conclusion and performance of the contract, we are at our disposal to resolve the matter by afriendly means.
Please be informed, however, that we are registered on the Electronic Complaints Book Platform.
.. If you wish to lodge a complaint against the commercial company providing the goods, you can https://www.livroreclamacoes.pt/inicio.

Point XIV - Consumer Dispute Resolution

Procedures for out-of-court settlement of national and cross-border disputes initiated by an alternative dispute resolution body (ADR) are possible when initiated by a consumer (known as a natural person who has acquired a good or service for non-professional use) against a supplier of goods or service providers and comply with contractual obligations arising from contracts for the purchase and sale or provision of services , concluded between a supplier of goods or a service provider and consumers residing in Portugal and the European Union
In the event of a consumer dispute, defined in accordance with Law No. 144/2015 of 8 September, the consumer may use the alternative consumer dispute resolution body responsible.
Without prejudice to the provisions of the legislation, statutes and regulations to which alternative consumer dispute resolution entities are bound by, the consumer may opt for the European online dispute resolution platform available in https://webgate.ec.europa.eu/odr, by the alternative consumer dispute resolution entity of the place of his domicile or by the alternative resolution entity of specialised competence, if any for the sector concerned.

If there is no alternative dispute resolution entity(s) pursuant to the preceding paragraph or the existing paragraph(s) does not consider itself competent because of the value of the dispute, the consumer may use the National Center for Information and Arbitration of Consumer Disputes, located in Lisbon, with the e-mail address: cniacc@unl.pt and available on the www.arbitragemdeconsumo.org page.

Point XV - Foro

The Court competent to settle any dispute arising from the conclusion and execution of a contract concluded in this context is that of the District of Santarém, corresponding to the company's place of business.